How To Register Ridgid Tools Purchased Online

Background Image: Man Holding a Ridgid Brad Nailer

FAQS

Have a Question?

How does the RIDGID Lifetime Service Agreement Work?

All RIDGID Power Tool products come with an automated 3-year limited manufacturer warranty. The Lifetime Service Agreement (LSA) is a promotional programme (that applies to eligible production categories) upon registration completion. To have advantage of the LSA's benefits, simply annals your eligible RIDGID power tool production and submit your proof of purchase for validation within xc days of the date of purchase. No additional fees, no hassle.

How do I register?

You lot can register your Lifetime Service Agreement (LSA) eligible RIDGID tools ii ways. Either go online to www.RIDGID.com/registration and follow the directions; or if yous do not have admission to the cyberspace, you may mail your registration information to:

RIDGID® Service Dept.
Attn: LSA
PO Box 1427
Anderson, SC 29622

For mail-in registrations, please provide the following data: full name, address, phone number, model numbers and serial numbers for all serialized components from your purchase (including batteries and chargers), along with a copy of your receipt.

I've already thrown away my box. Am I however able to register for the Lifetime Service Understanding (LSA)?

Yes, due to recent upgrades, the UPC is no longer a requirement. However, the production's box contains important pieces of information so the LSA registration process may exist slightly more difficult and/or the approval process may be delayed.

I registered online and entered my receipt number, why was there a trouble cross referencing my online registration?

Our online system uses the receipt information yous provide, specifically your receipt lawmaking, to search The Home Depot receipt database. If our online system sees your receipt in The Home Depot receipt database, it will then search for the item you are registering. In one case it verifies the item and the receipt, you lot would receive a confirmation e-mail to let you know your item is under the Lifetime Service Agreement (LSA). Still, if it can't verify the item and the receipt, y'all would receive an email that states "Action Required" and exist asked to complete your registration by post. Because it is possible that our online organisation will not exist able to verify your registration online, both the last page of your online registration and the "Registration Submitted" email you receive explain, "If your product and/or proof of purchase information provided cannot be confirmed, you will be asked to submit your registration information by mail in order to complete the LSA approval process."

While one possible stumbling block can be a uncomplicated typo when entering the information online, it is also possible information technology is an upshot when The Dwelling Depot receives/transmits their sales data, resulting in your accurate sales information not being in their database. Because nosotros never want a customer to lose out on the LSA promotion because of a technical issue beyond the control of either you or us, our online organization requests you complete your registration past mail when it cannot verify your purchase information electronically.

How long does verification take?

Verification for whatsoever product registered for the Lifetime Service Agreement online takes up to two weeks. If you choose to mail in your registration, the manual verification process tin accept upwards to six weeks from the engagement received in our offices.

How will I know if I've been canonical for the Lifetime Service Agreement (LSA)?

One time your LSA is verified, the picture next to the production on your Ridgid.com account will change to bear witness the LSA logo. If you lot accept an email on file, you lot will besides receive an e-mail confirming the update.

Where is my package model number?

Your bundle model number is located on the outside of your box. It is usually on the front facing of the box in the lesser right mitt corner under the Lifetime Service Understanding logo. Some boxes may differ.

Where is the product serial number?

Serial numbers are generally located on the data plate of serialized components (tools, batteries, and chargers). This number is normally highlighted in a white box and begins with ane-ii letters. If you still are unable to locate the serial number, please contact us via conversation or by phone at 1‒866‒539‒1710 with your model number bachelor for instructions specific to your product.

I registered online and entered my Dwelling Depot Receipt number. Do I need to postal service in anything?

In most cases, your registration will be completed entirely through our automated organization. In the unlikely event that our organization cannot validate your sales receipt with The Home Depot's sales information, we may request that you re-submit your registration past mail submit your receipt in club for us to process it manually.

After I get a replacement Tool, Battery or Charger, how practice I maintain Lifetime Service Agreement (LSA) status on my equipment?

Any time a serialized piece of equipment is replaced, the new product will have a new series code and will need to be re-registered in club to carry over the LSA coverage. Simply contact u.s. via chat or give us a telephone call at 1‒866‒539‒1710 to re-register your new product and maintain LSA status. Re-registration must occur within xc days of replacement. Proof of replacement may be required.

Is my RIDGID production eligible for the Lifetime Service Agreement (LSA)?

Eligible categories for the Ridgid LSA include Ridgid brand cordless power tools, corded ability tools, tile saws, demote and stationary power tools, and pneumatic products.

Unfortunately, sure product categories are not eligible for coverage under the LSA. These categories include, but are not limited to, whatsoever free or promotional serialized piece of equipment provided beyond the contents of the purchased tool kit, generators, pressure washers, accompaniment batteries, accessory chargers, plumbing equipment, extension cords, heated gear, storage, hand tools, and wet/dry vacs.

How practice I go a replacement battery or charger under warranty or the Lifetime Service Agreement?

Get together your tool, battery(south), and charger, so call our Direct Send line at 1‒877‒655‒5346, Monday – Friday, 9am – 6pm (EST). A RIDGID representative volition assist with verifying eligibility for replacement over the phone. In one case coverage and diagnostics are confirmed, a replacement item will exist shipped directly to your home or office.

I received a replacement through the Straight Ship programme. What do I do with my expired product?

You may recycle the product at your local Home Depot store or at a local recycling center. Your closest recycling center may exist establish past calling ane‒800‒822‒8837.

My power tool needs service. Where can I locate my closest Service Center?